We are no longer offering sales in Canada, but you can still submit a claim if you have an active policy. If you need emergency assistance while on your trip, please visit our Emergency Assistance page. If you have questions about an existing policy, please visit our Customer Service page.
Contact Zurich Travel Assist
When to Contact Travelex’s 24/7 Emergency Assistance Team
Get medical assistance
In the event you or your travel companion sustains a serious injury or develops an illness while travelling with a current Travelex policy, you can get the following types of support:
- medical assistance and consultation
- medical evacuation
- emergency medical payments
- prescription assistance
If you’re a customer who needs emergency medical assistance, call the applicable global phone number above as soon as possible.
Get travel assistance
Travelex provides its customers with 24-hour emergency travel assistance and concierge services for situations that include:
- travel document and ticket replacement
- emergency cash transfer
- language interpretation services
- 24-hour legal assistance