How can Travelex help?

Do you have questions about travel insurance, need help making a plan change, or anything in between? Please contact our Customer Service team via email or by calling our toll-free number and we will be happy to assist.

Want to speak with Travelex?


(8:00 a.m. to 8:00 p.m. Eastern, Monday - Friday; 12:00 p.m. to 6:00 p.m. Eastern, Saturday)


Need emergency travel assistance?

If you are a Travelex policyholder and need emergency assistance or advice while traveling, please contact our Emergency Assistance team.

Canada/U.S. (toll-free):

Outside of Canada/U.S. (collect):


Get partner assistance

If you would like to become a Travel Agency partner, please complete a brief contact form .


Need to file a complaint?

Visit our complaints page .