COVID Coverage Available: See our Coronavirus (COVID-19) Coverage Statement for eligible plan coverage and service requests.
Access the Travelex Claims Portal
Enter the claims portal to either start a new claim or check the status of an existing claim. If you’re starting a new claim, make sure you have your policy number, travel documents, and receipts handy.
Enter PortalContact Travelex About A Claim
Prefer to speak to someone about opening a new claim or understand the status of an existing claim? You can contact the Travelex team using the details below.
Phone: 1-844-799-0336 (7:00 a.m. to 7:00 p.m. CT, Monday - Friday)
Email: claims@zurichtravelassist.ca